Alivi, in partnership with Telephony provider Five9, was asked to participate in their interview series Take5. The program asks “5 Grueling” questions of call center professionals in there industry.
The focus for Alivi’s Take5 episode was the use of Artificial Intelligence (AI) in the call center. Alivi recently introduced conversational AI in the call center for their Non-Emergency Medical Transportation division. Alivi’s Virtual Assistant is named Ava. She interacts with members throughout the call center experience, currently helping members with return rides from medical appointments and providing ETA’s. Ava will be assisting callers schedule new rides to their appointments, confirming & cancelling later this year.
Henry Hernandez, the Director of Alivi’s NEMT division joins Erin Wilson in their most current edition of Take5. For more information about Alivi, their NEMT division or AI initiatives, visit www.Alivi.com or call 786.441.8500.
Click on the link below to view the interview: