Non-Emergency Medical Transportation Solutions 

Alivi partners with payers to offer tailored, value based transportation options to members with various mobility needs. By combining our EpicRide NEMT software with our dedicated call center team, we provide members a superior member experience. 

Streamline Coordination 

Schedule and track trips easily to make medical care hassle free

Increase Access

Reduce appointment no-shows using NEMT to facilitate access to care

Reduce Emergencies

Improved access to preventative care results in a reduction of ER visits

NEMT Non-Emergency Medical Transportation Solution

One Source of Accountability

We manage all modes of transportation allowing Alivi to be the single source of accountability creating simplified non-emergency medical transportation benefit management.

  • Curb to Curb
  • Door to Door
  • Hand to Hand
  • Wheelchair
  • Stretcher
  • Non-Emergency Ambulance
  • Mileage Reimbursement
  • Public Transportation

Most Appropriate Level of Care

Each member is unique and requires their specific needs to be met. With comprehensive member interviews, primary care questionnaires and ongoing needs analysis we ensure the members needs are always met.

NEMT Curb to Curb

Curb to Curb

Includes ride-sharing and sedans for individuals who need no assistance walking or standing.

NEMT Door to Door Transportation

Door to Door

This service is for passengers who need assistance from the door of their home to the door of their destination.

NEMT Hand to Hand Transportation

Hand to Hand

Members who need additional care receive the member from their care taker and handing them off to a care giver.

NEMT Wheelchair Transportation

Wheelchair

These vehicles are equipped with a wheelchair ramp for members who are not able to transfer from a wheelchair to a seat.

NEMT Stretcher Transportation

Stretcher

This service is for passengers who are bed bound and must travel in a stretcher. 

NEMT Ambulance ALS BLS Transportation

Ambulance

Non-Emergency Ambulance transports for members who require Basic Life Support (BLS) or Advanced Life Support ALS).

NEMT Mileage Reimbursement

Mileage Reimbursement

Family and friends who are able to transport the member can receive reimbursement.

NEMT Public Transportation

Public Transportation

Member can receive public transportation passes to attend their appointments.

Improve Outcomes By Improving Access

Access to Transportation is a critical Social Determinants of Health (SDOH) component that must be factored into benefit design and care delivery. A lack of transportation results in increased ER visits, worsening outcomes, and frustrated providers and members. Health plans can make a real difference if they find innovative ways to ensure that their members have a reliable way to get to the care they need. Our NEMT solution does just that.

NEMT Simplified

1. Book 

Our On-Demand scheduling tool enables providers, clinics, and other caretakers to book trips in seconds

2. Coordinate

Our platform assigns the right vehicle and driver based on trip modality (Ambulatory with or without assistance, Wheelchair, Stretcher, ALS/BLS)

3. Ride

Our knowledgeable & friendly CSRs send reminders and monitor trip status to make sure your members have a pleasant experience.

4. Review

We provide monthly trip reports outlining trends to provide insights that help correlate the increased access over time to improved performance (based on outcomes, increase in STARS measure scores, retention rates, etc.)

Features

Tailored Trip Options

Various trip modalities for accommodation (ALS/BLS, wheelchair, etc.)

Driver Network

Extensive network of credentialed transportation providers

Integrated Partners

API integrations to 3rd Party Dispatching Software allows for GPS trip monitoring, increased data reporting and reduced FW&A

Simple Pricing

Flexible, transparent pricing structures based on the needs of the plan and its members. (Fee For Service/Capitation)

Dedicated Call Centers

Our knowledgeable & friendly staff review member info and help coordinate trips to make sure they get the help they need

On-Demand Scheduling

Our NEMT Platform allows caretakers and providers to schedule trips on a few clicks. Also provides real-time updates

Powerful NEMT Software

Our team developed a state of the art non-emergency medical transportation software

NEMT Technology NEMT Broker Non-Emergency Medical Transportation Broker Technology
Non-Emergency Medical Transportation Software Alivi

Logistics software for Real-Time monitoring

Our technology features many innovations not seen in the NEMT industry designed to improve the member experience, health outcomes and HEDIS, STAR ratings.

  • Real-time trip monitoring
  • Late driver reassignment
  • Full Reporting & Analytics
  • Integrated to 3rd Party Dispatch Software
  • Detailed Member Profile
  • Track Complaints & Grievances
Non-Emergency Medical Transportation NEMT Technology

Mobile Apps that are intuitive to increase the members experience

Our in-house developers built our mobile applications to help solve the challenges surrounding medical transportation. 

  • GPS Tracking
  • Schedule Trips
  • Book Recurring Trips
  • Book Multiple Modalities (C2C, D2D, H2H, WAV)
  • View Driver Details
  • View Where's My Ride
  • Satisfaction Surveys
  • SMS and In-App Messaging
  • and more...

Proven Results

99.7%+

Member Satisfaction Score

97.5%+

Member Net Promoter Score

<0.16%

Complaint Rate

18

Every 18 Seconds a Trip is Completed

98%+

On Time Performance

99.6%+

Claim Acceptance Rate

Partners and Memberships

Learn More About Getting Your Members To The Right Care

Reach out to us to learn more about our NEMT solution and how it can help your members.