Alivi partners with payers to offer tailored, value based transportation options to members with various mobility needs. By combining our award winning EpicRide NEMT software with our dedicated call center team, we provide members a superior member experience.
Schedule and track trips easily to make medical care hassle free
Reduce appointment no-shows using NEMT to facilitate access to care
Improved access to preventative care results in a reduction of ER visits
We manage all modes of transportation allowing Alivi to be the single source of accountability creating simplified non-emergency medical transportation benefit management.
Each member is unique and requires their specific needs to be met. With comprehensive member interviews, primary care questionnaires and ongoing needs analysis we ensure the members needs are always met.
Includes ride-sharing and sedans for individuals who need no assistance walking or standing.
This service is for passengers who need assistance from the door of their home to the door of their destination.
Members who need additional care receive the member from their care taker and handing them off to a care giver.
These vehicles are equipped with a wheelchair ramp for members who are not able to transfer from a wheelchair to a seat.
This service is for passengers who are bed bound and must travel in a stretcher.
Non-Emergency Ambulance transports for members who require Basic Life Support (BLS) or Advanced Life Support ALS).
Family and friends who are able to transport the member can receive reimbursement.
Member can receive public transportation passes to attend their appointments.
Access to Transportation is a critical Social Determinants of Health (SDOH) component that must be factored into benefit design and care delivery. A lack of transportation results in increased ER visits, worsening outcomes, and frustrated providers and members. Health plans can make a real difference if they find innovative ways to ensure that their members have a reliable way to get to the care they need. Our NEMT solution does just that.
Our On-Demand scheduling tool enables providers, clinics, and other caretakers to book trips in seconds
Our platform assigns the right vehicle and driver based on trip modality (Ambulatory with or without assistance, Wheelchair, Stretcher, ALS/BLS)
Our knowledgeable & friendly CSRs send reminders and monitor trip status to make sure your members have a pleasant experience.
We provide monthly trip reports outlining trends to provide insights that help correlate the increased access over time to improved performance (based on outcomes, increase in STARS measure scores, retention rates, etc.)
Various trip modalities for accommodation (ALS/BLS, wheelchair, etc.)
Extensive network of credentialed transportation providers
API integrations to 3rd Party Dispatching Software allows for GPS trip monitoring, increased data reporting and reduced FW&A
Flexible, transparent pricing structures based on the needs of the plan and its members. (Fee For Service/Capitation)
Our knowledgeable & friendly staff review member info and help coordinate trips to make sure they get the help they need
Our NEMT Platform allows caretakers and providers to schedule trips on a few clicks. Also provides real-time updates
Our team developed an award winning state of the art non-emergency medical transportation software
Our technology features many innovations not seen in the NEMT industry designed to improve the member experience, health outcomes and HEDIS, STAR ratings.
Our in-house developers built our mobile applications to help solve the challenges surrounding medical transportation.
Member Satisfaction Score
Member Net Promoter Score
Complaint Rate
Every 18 Seconds a Trip is Completed
On Time Performance
Claim Acceptance Rate
Reach out to us to learn more about our NEMT solution and how it can help your members.
