Press Release


Alivi Health's NEMT Solution Achieves Industry-Leading Missed Trip Rate of Less Than 0.04% in Q1 2023


April 21, 2023 – Miami, FL - Alivi Health, a leading Non-Emergency Medical Transportation (NEMT) broker, is proud to announce that it has achieved an industry-leading Missed Trip rate of less than 0.04% for the first quarter of 2023. This remarkable achievement is in part due to Alivi's NEMT Digitization efforts, where Alivi achieved over 72% digitization.

Missed trips can have a significant negative impact on a member's health. Non-emergency medical appointments are essential for managing chronic conditions, receiving preventive care, and addressing acute health issues. When members miss appointments due to transportation issues, their health can suffer, leading to complications that may require emergency care or hospitalization.

Alivi's NEMT Digitization efforts involve the use of advanced technology to enhance the efficiency of transportation services. With over 72% of its services digitized, Alivi can streamline its operations and minimize the risk of missed trips. Alivi has also implemented several processes and teams focused on preventing missed trips and monitoring trips live via GPS tracking. These efforts have enabled Alivi to achieve an unmatched level of reliability and performance in the NEMT industry.

"We are extremely proud of this achievement," Robert Perez, Alivi’s VP of NEMT Division said, "Our NEMT solution is designed to provide safe, reliable transportation to our clients, and this achievement is a testament to the hard work and dedication of our team. We will continue to focus on expanding our technology and processes to continue leading the industry in performance.”

Alivi Health's NEMT solution far exceeds all performance requirements, and Alivi goes as far as guaranteeing the service level agreements. The company's commitment to excellence and innovation has earned it a reputation as a trusted partner for managed care plans across the United States.

For more information about Alivi Health and its NEMT solution, visit the company's website at

About Alivi

Alivi Health builds and manages supplemental and value-based healthcare benefits. Its focus is on addressing social determinants of health, enhancing the member experience, promoting member engagement, and creating a competitive advantage for the health plans it serves. Alivi's benefit solutions include non-emergency transportation, card-based benefits, vision, dental, hearing, over the counter, therapy, podiatry, chiropractic, and acupuncture. The company offers value-based programs like full risk capitation, and it guarantees that all performance standards will be met.

For media relations please contact:

Gabriel Rojas


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