Alivi introduced a virtual assistant in their call center IVR in August of 2021. The goal of the virtual assistant was to expedite simple transactions for callers. At implementation, Alivi introduced the ability for a caller to activate a return ride. It was a huge success! Working closely with their …
Diagnosing neurological issues early is key to avoiding chronic issues that include pain, memory loss, result in long term care needs and in some cases, may be fatal. Identifying the symptoms of a neurological issue is key to preventing long term medical need or chronic pain. Headaches are one of …
Let’s Celebrate – World Health Day! On Thursday, April 7th, Alivi celebrates World Health Day with the World Health Organization (WHO). World Health Day is a day dedicated to focus on and appreciate the healthy needs of our world and how it affects our society and local communities. This year, …
In the United States, April is known as Stress Awareness Month. This is a time when people are encouraged to learn more about the different ways that stress can affect their lives and find healthy ways to deal with it. While stress is a normal part of life, too much …
The Alivi team recently attended the 2021 FAHP Connect conference held in Orlando, Fl. FAHP, the Florida Association of Health Plans held the conference at the J. W Marriott in Bonnet Creek, its first in person event since the start of the pandemic. The 3 -day event was a huge …
The Non-Emergency Medical Transportation division recently took some time to celebrate the service, passion and drive of our Customer Service team in the contact center during National Customer Service week. While many of our team members are still remote as a result of the Covid-19 pandemic, we found ways to …
The NEMT Division of Alivi participated in a Broker Open House recently with our newest health plan partner, Prominence Health plan. The event took place at the airport Hilton in West Palm Beach. It was a great way to start the season and learn all about the new enhancements for …
