Alivi’s Virtual Assistant | Improving Service One Call At A Time

Alivi’s Virtual Assistant | Improving Service One Call At A Time

Alivi introduced a virtual assistant in their call center IVR in August of 2021. The goal of the virtual assistant was to expedite simple transactions for callers. At implementation, Alivi introduced the ability for a caller to activate a return ride. It was a huge success! Working closely with their …

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National Neurological Awareness Week

National Neurological Awarness Week

Diagnosing neurological issues early is key to avoiding chronic issues that include pain, memory loss, result in long term care needs and in some cases, may be fatal. Identifying the symptoms of a neurological issue is key to preventing long term medical need or chronic pain. Headaches are one of …

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Alivi Celebrates World Health Day

Celebrating World Health Day

Let’s Celebrate – World Health Day! On Thursday, April 7th, Alivi celebrates World Health Day with the World Health Organization (WHO). World Health Day is a day dedicated to focus on and appreciate the healthy needs of our world and how it affects our society and local communities. This year, …

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National Stress Awareness Month

National Stress Awareness Month

In the United States, April is known as Stress Awareness Month. This is a time when people are encouraged to learn more about the different ways that stress can affect their lives and find healthy ways to deal with it. While stress is a normal part of life, too much …

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Alivi Attends the 2021 FAHP Connect Conference

Alivi Attends the 2021 FAHP Connect Conference

The Alivi team recently attended the 2021 FAHP Connect conference held in Orlando, Fl. FAHP, the Florida Association of Health Plans held the conference at the J. W Marriott in Bonnet Creek, its first in person event since the start of the pandemic. The 3 -day event was a huge …

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Celebrating Alivi's Customer Service Heroes

Celebrating Alivi's Customer Service Heroes

The Non-Emergency Medical Transportation division recently took some time to celebrate the service, passion and drive of our Customer Service team in the contact center during National Customer Service week. While many of our team members are still remote as a result of the Covid-19 pandemic, we found ways to …

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Alivi Participates in the Prominence Health Open House

Alivi Participates in the Prominence Health Open House

The NEMT Division of Alivi participated in a Broker Open House recently with our newest health plan partner, Prominence Health plan. The event took place at the airport Hilton in West Palm Beach. It was a great way to start the season and learn all about the new enhancements for …

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