June 2, 2023 - Miami, FL - Alivi Health, a leading non-emergency medical transportation broker, is excited to announce a significant advancement in its digitization efforts. The company has successfully achieved an exceptional 85% digitization rate for its non-emergency transportation solution, leveraging state-of-the-art GPS technology. This cutting-edge solution ensures precise trip tracking and monitoring, resulting in improved service reliability, reduced patient wait times, and enhanced overall patient satisfaction.
Alivi Health stands at the forefront of transforming the non-emergency medical transportation (NEMT) industry through technology. By spearheading the adoption of advanced digital solutions, Alivi Health is revolutionizing the way NEMT services are delivered. With its innovative approach, the company is setting new standards for efficiency, safety, and patient-centric care.
Through Alivi's real-time tracking capabilities, patients can enjoy the peace of mind of punctual pickups and drop-offs, minimizing the risk of missed appointments and fostering better continuity of care. Leveraging the power of digitization, Alivi Health has achieved an astonishingly low missed trip rate of less than 0.04%. This exceptional performance has propelled member satisfaction to a near-perfect score, showcasing Alivi’s commitment to delivering reliable and exceptional transportation services.
"My health plan used another transportation broker, and it was a nightmare. I was always late to my appointments and that’s if they even picked me up at all,” expressed a Health Plan Member. “But since my plan switched to Alivi, it has been great. Their mobile app is very easy to use, even for someone like me who didn’t grow up with technology. I can track when my driver is coming, and I always make my appointments on time. Alivi is absolutely wonderful.”
Member satisfaction plays a pivotal role in determining Star Ratings, and Alivi Health's digitization efforts have proven instrumental in elevating this crucial aspect. Historically, transportation services have often been the subject of high complaint rates among members. However, with Alivi's commitment to digitization and advanced technology, transportation transforms into a key driver of higher Star Ratings.
"We recognize that transportation is about more than just moving members from one location to another," emphasized Caleb Rojas, President of Alivi Health. "Ensuring that members arrive at their appointments on-time is directly linked to improved health outcomes. With our relentless focus on developing advanced technology and digitizing NEMT, we have witnessed firsthand the transformative impact it has on people's lives. By enabling reliable and timely transportation services, we are empowering individuals to access the care they need when they need it most, ultimately leading to better overall health and well-being."
Alivi Health is fully committed to innovating and advancing their Non-Emergency Medical Transportation solution. The company continues to propel its digitization efforts forward and expects to reach over 90% digitization in the third quarter of 2023.
To learn more about Alivi Health and their innovative non-emergency medical transportation solution, please visit www.alivi.com/solutions/nemt.
Alivi Health manages supplemental and value-based healthcare benefits. Alivi's benefit solutions include non-emergency medical transportation, card-based benefits (i.e., Flex, OTC, Wellness), and specialist benefits (i.e., physical therapy, podiatry). The solutions focus on addressing social determinants of health, enhancing the member experience, promoting member engagement, and creating a competitive advantage for health plans. The company offers value-based programs including full risk capitation, and contractually guarantees all performance standards will be met with a smooth implementation.
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